The price will be determined after consideration by the jeweller based on the labour and materials needed.
The time frame will be subject to the jeweller's availability. If materials are needed, extra time may be needed for sourcing, but we will contact you to let you know just how much extra time may be needed should you be on a deadline. You can expect this commission to take up to a month to complete. Rush jobs are accepted, but the shortest amount of time we can take is 2 weeks, given that we have all of the materials on hand.
The security deposit of 50% will be paid via direct deposit after a conversation with the general manager (Kay-Leigh) before the creation process begins, and the final invoice will be sent and paid for before delivery or at the time of collection. Creation of the item will not begin until the deposit is paid.
You may send in inspirational pictures, but it is not guaranteed that the vision will be perfectly and exactly copied, given the fact that everything is made by hand.
No refunds will be accepted on custom commissions after the creation process has already begun, and your security deposit will be forfeited.
We will never make exact copies of a previous one&only design; you must choose elements that can differentiate them from the inspirational design. This applies to bulk orders of one&only pieces. One&only means there is one and only one of each piece, it will never be recreated.
We reserve the right to make content around commissions required of us; however, if you’re trying to keep your design secret until the recipient receives their package, you can request that the content be kept and scheduled for a later date.
VIP customers get a 50% discount on all upcycling jobs; this discount does not apply to non-VIP customers. VIP customers do not have to pay a deposit and are only required to pay after the item is done.
For up-cycling jobs, extra courier costs may be payable should we need to collect items beforehand. The payment process works the same; you will pay a 50% security deposit upon confirmation of the order, and the rest will be paid upon fulfilment of the order. Once you send in your upcycle/commission request, you will receive a message from the GM letting you know if the order is accepted or not, at which point the deposit will be paid.
